FAQ

Good afternoon dear travelers to the Danish Kingdom. In this section we have collected the most popular questions and answers. If we forgot to highlight a question that is especially important for you, drop a line to: This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be happy to get back with an answer. See you in wonderful Copenhagen!

2. How to pay for the tour?

You can pay for the tour online, by bank transfer or through the PayPal system.

1. Card payment on Izettle - you can pay for the tour  by credit / debit  card when you meet our guide the first day. Credit card fee: 1.95 % of the total amount. 

2. Bank transfer - the cheapest way to pay for the tour is by making a bank transfer. Bank transfer fee is 50 DKK

  • Information for a bank transfer:
  • Nordea Bank Danmark A/S
  • Reg.nr.: 0106
  • Account: VIKING TOURS 0725377207
  • IBAN: DK3520000725377207
  • BIC: NDEADKKK

3. To PayPal account with the name Denmark Travel. This way is the most expensive one, because PayPal fee is 3,4 % of the total amount

Booking: To confirm your booking a deposit of 25% of the total amount has to be paid in advance.

Our goal is to make your trip to Copenhagen unforgettable! Feel free to ask any questions regarding your stay or interests in the Danish capital. We are here to help you and make your wishes come true during your stay in Denmark.

Cancellation policy:

  • Up to 7 days in advance : Total refund
  • From 6 days to 3 days: 25% charge as a cancellation fee
  • From 3 days to 24 hours: 50% charge as a cancellation fee
  • Less than 24 hours: No refund

We are ready to help you from the very beginning to make you trip unforgettable to Copenhagen. Feel free to ask any questions regarding your stay or interests in Danish capital. We are here to help and make you wishes come true during your stay in Copenhagen.

3. What shall I take on a tour?
Comfortable shoes, suitable clothes, a bottle of water and your good mood.
4. Where do we meet?

All walking tours begin at the City Hall Square. Your guide, holding a sign with your name on, will be waiting for you near the fountain "Dragon fountain". The meeting point can be seen on the map here.

In case of car tours, we will meet you at the lobby of your hotel, unless otherwise specified. In all other cases the meeting place will be agreed separately.

5. Where is the best place to live in Copenhagen?

Accommodation options in Copenhagen vary from hostels to luxury hotels, it all depends on your personal preferences. Possible options are:

Hostels - Steel house Copenhagen or Generator Hostel Copenhagen

  • 2** hotels - Wake up Copenhagen or Cabinn City
  • 3*** hotels - Comfort hotel Vesterbro or Hotel Tiffany
  • 4**** hotels - Hotel Admiral or The Square
  • 5***** hotels: Nimb or Villa Copenhagen

Unusual hotels in Copenhagen:

  • CPH Living – the hotel on a boat
  • Central hotel and cafe – the smallest hotel in the world
  • Radisson Blu Royal – retro style hotel, the room 606 is left the way the hotel was in 1960.
  • D’Angleterre hotel – the most exclusive hotel in Copenhagen
  • Admiral - historic hotel with a nautical theme
  • AC Hotel Bella Sky Copenhagen – business hotel
  • Alexandra – design hotel in Copenhagen

You can see a selection of the best Danish hotels on our website here. If you still have questions, regarding your accommodation in Denmark, feel free to contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be happy to help you with this issue.

6. Where to rent a bike in Copenhagen?

If you are staying in a hotel, then with a 95% probability you can rent a bicycle at the reception of your hotel. Even hostels offer bicycles in Copenhagen. The rental price will be around 100 - 150 DKK (15 - 20 euro) per day for a bicycle. This will give you the opportunity to travel freely around Copenhagen and feel like a local for a day.

If the hotel does not provide such service, you can rent a bicycle, for example, near the popular Nyhavn promenade, read more about it here. The price for bikes will be 70 DKK (9 euro) per day. There are a lot of places where you can rent a bike in Copenhagen, it all depends on where you are staying in the Danish capital. Try to rent a bike yourself or send a request to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will arrange it for you.

7. How does the public transport operate in Copenhagen?

Copenhagen is a pretty compact city, where almost everything is within walking distance. Public transport includes subway, city and regional trains, buses and water buses. Read more about it in our section “Transport system in Copenhagen”.

8. Can you arrange a transfer and Meet and Greet service?

Yes of course. We will be happy to meet you at the airport, central train station or ferry terminal, take you to the hotel, help you with check in and answer all your questions upon arrival. Read more about it in our section "Transfers".

9. Where is the best place for money exchange in Copenhagen?

Danes prefer their own currency, Danish kroner. The easiest option is to pay by credit card, but keep in mind that foreign credit cards are usually subject to a commission of 1.4% of the transaction amount. Therefore, it is more practical to get some cash. The best option for you is to exchange money at the specialized points like Merex or Dan Exchange, that can be found on Vester Farimagsgade street, near the central train station. Here you exchange your money at the bank rate in the most cases without commissions. Another option is to do it in a bank office.

Tipping is not necessary, quite often tips are already included in the bill. Euro is accepted in the most touristic places: shops and restaurants. If you pay in Euro, you will get change in Danish kroner. Do not exchange money at your hotel. All hotels earn on currency exchange and will offer you a deliberately poor exchange rate.

10. How to use Copenhagen card?

Tourist Copenhagen Card gives the right to travel by bus, train and underground around the capital region, including to/from the airport. In addition, this card provides free entrance to over 60 museums, including Tivoli park, Arken Museum of Modern Art, Copenhagen casino, Aquarium, Danish Design Centre, Frederiksborg castle, Zoo, a tour along Copenhagen canals etc. Besides, the Copenhagen card ensures a discount from 10 to 35 % in different restaurants and recreation areas in Copenhagen, as well as discounts for the ferry to Sweden.

Before the first use of the card the respective spaces should be filled out with the current date and time (excluding minutes) – this may be done by sales person at the store or you can do it by yourself. You have to sign the card on the back side. After that, you can count hours from the time indicated on the card (it is important to count hours, not days!) and for that period of time forget about tickets, travelling freely around Copenhagen. If a controller comes up to you – show the card – and that is it. Read more about Copenhagen card here.

11. What is the traditional Danish food?

Danish cuisine is based on simple but nourishing food, as well as an abundance of vegetables and potatoes as a side dish. National Danish dishes are:

  • Open faced sandwich (dan. smørrebrød), that is usually made of rye bread with meat, vegetables or fish. The country has more than two hundred traditional recipes for various sandwiches, and each of them has its own name.
  • Pickled herring in various marinades with bread, capers and onions. Other types of fish that can be meet in Danish restaurants are mackerel, eel, flatfish and salmon. 
  • Danish cheeses, many sorts of which are patented and can only be bought and tasted in Denmark.
  • 80% of danish traditional cuisine consists of pork, which includes: roasted pork, cutlets, chops and meatballs with hot cabbage and cucumber salat.
  • Pork liver with crispy fried onions or pork liver pate. The side dish is most often served with fried potatoes or stewed cabbage.
  • Desserts: Danish pastries or apple pie with currant jelly and whipped cream, as well as strawberry and blackberry soup with cream - a kind of compote or liquid jam.

Find out more about the Danish food at our tour "Nordic food tour Copenhagen".

12. Which restaurants are the best in Copenhagen?

You can find a huge number of restaurants in Copenhagen, almost for every taste. The top five best restaurants on the planet include 2 Danish restaurants: Noma and Geranium. A list of all Michelin-starred restaurants in Copenhagen is available here.

Other good restaurant options in Copenhagen are:

  • The restaurant “Maven” in the medieval church. Tasty, colorful, gorgeous wine list, central location.
  • The family restaurant "Krabsegaaden", a cosy place with amazing mutton, that is worth dying for.
  • "Kødbyens Fiskebar" is the best fish restaurant in Copenhagen. Delicious food, good wines, informal atmosphere and quite rough interior.
  • Lunch restaurants "Ida Davidsen" and “Aamanns”, best open faced sandwiches in Copenhagen
  • The restaurant "Anarki" serving bistro food and very good wines from all over the world
  • The popular family restaurant "Pluto", servings sets menu for sharing
  • The restaurant "Stick and Sushi" on the 12th floor of the Tivoli Hotel with an excellent panorama of Copenhagen
  • "Det lille apotek" is the oldest Danish traditional restaurant
  • Bistro Restaurant "Musling" where you will get fresh, delicious fish and seafood dishes served with fresh greens
  • Restaurant on the water "Viva"
  • Show cabaret "Wallmans"

There are about 1,500 restaurants in Copenhagen, so if you wish, you can find cuisine from all over the world, if that is your goal. It all depends on your preferences. If you cannot make up your mind, write to us to: This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be happy to help you to make the right choice.

13. Where can I get to know more about Viking Age in Denmark?
  1. The Copenhagen National Museum exhibits one of the best collections of Roman swords in the world, which was a part of the Danish Viking arsenal. Read more about the National Museum here.
  2. The Viking Ship Museum in Roskilde conducts sea excursions on reconstructed Viking ships during the summer time. You can visit and observe the process of shipbuilding in different workshops. Right on the shore, in Roskilde, is the only Viking ship museum in Denmark that houses five Viking-era ships raised from the bottom of the Roskilde fjord. These are two warships and three merchant ships, restored to the extent possible. The ships make a strong impression, as they are set against the background of the fjord in full size. Here you can learn how ships were built, how navigation was carried out and what geographical discoveries belong to Vikings period. You can get on a tour along the fjord in a ship built according to all the rules of shipbuilding of Viking-sailors. Read more about it here.
  3. Viking village in the open air in the oldest Danish city of Ribe, read more about it here.
  4. The interactive Viking museum in the city of Jelling. Here you will find the runestones included in the UNESCO World Heritage List, on which the names of Viking kings are carved: Gorm the Old and Harald Bluetooth.
  5. Viking Museum in Aarhus – the second largest city in Denmark. Underground Viking museum with interactive exhibits, model streets and archaeological artifacts. Read more about Viking museum in Aahus here.
14. What do you know about Christiania district?

The Christiania district is a cult place, where words about equality and fraternity are backed by a fair portion of marijuana, which is freely sold and smoked everywhere. This is the underground of Copenhagen, the place, where the strangest representatives of the Danish capital live. Christiania - one of the most controversial places in the Danish capital, attracting tourists like a magnet, but for many it is not acceptable and incomprehensible. Read more about it in our “Christiania tour” description here.

15. What souvenirs to bring from Denmark?

LEGO constructors

ECCO shoes

Jacobsen beer

Danish butter cookies

Danish cheeses

Hi-Fi

Royal porcelain

Fur

Souvenirs that has to do with royal family or Andersen's fairy tales

Danish design items: interior, light, decoration, jewelry

Clothing and accessories by Danish designers